The topic of online shopping security is becoming increasingly important, and many customers are, rightly so, very sensitive about it. Time and again, we hear about fake shops that don't exist in reality, purchases where nothing is delivered, or payment scams.
At Baumkantentische.de, we want to show you why you can shop with us without worry, what we do overall for purchase security, and what we do to ensure your payment is secure.
Our Customer Service
It's clear: things can always go wrong, and people work everywhere. And with thousands of orders per month, errors can occur – of course, we do everything to avoid them and offer you purchase security, but 'nobody is perfect'.
It's also clear: a natural product like a live edge table always looks different, just as every tree looks different – a unique piece from nature.
For all questions regarding your orders, we have phone support (+49 (0) 6355 – 793 31 23), and you can contact us via email (service@baumkantentische.de). Simply use these options if you have something on your mind.
Please note that our support department is sometimes overloaded, and unfortunately, we may sometimes only be able to answer inquiries with a delay. However, this does not change our (and your) demand for purchase security in our shop.
Our company is based in Germany
This means for you: You don't have to worry about not being able to reach us or getting stuck with potential problems. Our Imprint shows you our company address, the various operational departments are located in the Palatinate, and the goods are dispatched from various warehouses in Germany.
Shipping itself is then carried out by established shipping service providers, depending on the size of the furniture item, either by freight forwarder or parcel service. This way, you can be sure that Junado and Baumkantentische.de are 'real' German retailers.
Our payment methods for additional purchase security
We offer you a wide range of payment methods so that you can choose the system that suits your preferences. 
- For bank transfers directly to us in advance, you receive a thank-you discount of 3%.
- Via PayPal, you can pay with your PayPal account and benefit from the security services of the world's largest payment service provider. This can be done via your credit card or directly via your bank account. Alternatively, instead of a one-time payment, you can also arrange installment payments with PayPal.
- Klarna offers payment by direct debit; here, Klarna only requires your date of birth and your bank details. The amount will be debited from your bank account a few days after your order. Purchase on account also works via Klarna, and a customer account with Klarna is not necessary for this. With the help of Klarna, you can also pay by instant bank transfer. During the redirection to the transfer system, you select your country and your bank, and then log into your bank's online banking.
- Amazon Pay is a service for Amazon customers that you can always use when it is displayed to you. No additional registration is required for this. Transactions are safe and secure, and all details can be tracked in your Amazon account. Purchases that meet Amazon's conditions are protected by Amazon's A-to-Z Guarantee, thus providing additional purchase security.
